I made a booking through a third-party service, but upon arrival, we were disappointed to find that the vehicle we had reserved was unavailable due to unforeseen circumstances. Initially, we were quite concerned about the situation. However, we were fortunate to be assisted by an exceptional representative named Luan Carpenter. Luan approached the situation with remarkable professionalism and a sincere commitment to helping us. He took the time to assess our needs and went above and beyond to find a suitable alternative for us. His dedication and support truly made a difference in our experience.
The first vehicle we encountered was unfortunately outside our budget, and we needed ample space in the back to accommodate our luggage and golf clubs. However, Luan went above and beyond to assist us. Not only did he find an alternative that met our needs, but he also secured two appropriately sized vans that fit comfortably within our budget.
Overall, I wholeheartedly recommend this car hire company for their exceptional service and commitment to customer satisfaction. A special thank you to Luan for his remarkable support—his efforts truly made our experience seamless and enjoyable!