Good experience. Picked up vehicle that I reserved online. No problems. It was a moving van - I had to go get someone to show me how the lift gate worked, but someone was able to help me promptly. I did pre-check in, but still had to wait in line. Staff were nice at both check in and return. All documents pertaining to rental received in my email with no surprises. They even reimbursed me for the ad blu I had to buy (I drove 495 km, so it was a lot). I picked up the vehicle by taking the train to the location. Very easy access.