Car rental in
Boston MA

I rent very frequently from SIXT across various countries and have been to the Boston branch a couple of times. Amongst all of the branches I have been to, the experience and service here have been the best by a far margin, only because of the leadership team. One of my earlier rentals here were handled by the duty manager Scott, who took great care of myself and family. I recently went back due to a mind-numbing trainwreck disaster of an issue with my rental from the Westin Hotel branch, which was caused by the severe incompetency of the Orlando airport branch. Though it had absoultely nothing to do with this branch, Farley - the senior manager - took the time to hear me out and went up and beyond to swap out the car for me to a much better one, and applied an additional discount to the rental. Despite being quite busy, he was an absolute gentleman, personally walking me all the way through the entire process and ensuring that things were done right. He also managed to sort this incredibly quickly, whereas at other branches, I once had to wait up to 4-5 hours to get a car. If you rent from this branch, rest assured that you are well taken care of. It takes a certain skill that only very few posses to turn a disgruntled and enraged customer like I was into a very happy one. It is customer service of that elevated level that Farley and Scott offer that will keep me coming back to this branch. Also, a big shoutout to Roman, who handles car returns. He has a great friendly personality and is the only car rental staff I have ever encountered who takes the initiative to offload my luggage from the car - such first class service!